Advanced Professional Certificate in Customer Service
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Duration
1 Month
Pedagogy
Online
Advanced Professional Certificate in Customer Service
The Advanced Professional Certificate in Customer Service Provides the learner with essential skills building to better serve customers and enhance the organization service delivery. The learner will be able to develop key behaviours and master responses to produce customer happiness and loyalty while achieving a better brand image.Learning Outcomes
After the successful completion of the certificate, the student will be able to learn:
- Understand the fundamentals of customer service, Customer types and expectations.
- Understand and apply 10 rules for great customer service and appreciate the role of internal and external customers of the organization.
- Understand and apply baby steps in customer service
- Understand the importance of a positive attitude and step to develop a positive attitude
- Understand the needs to maintain ethics in customer service
- Understand and apply steps to build a long-lasting relationship with customers
- Understand and apply the six steps to effective communication to enhance the customer service
- Understand and apply the steps to effectively handle difficult customers
- Understand and apply 7 Pillars of customer service with researched-based practical examples
- Understand the ways and etiquettes to make effective contact with the customer
- Understand and apply the steps for face to face conversation with the customer
Accreditation
The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.Entry requirement
There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.The certificate is designed to enhance the knowledge of the learner in the field. This certificate is for everyone eager to know more and get updated on current ideas in the respective field. We recommend this certificate for the following audience.
- CEO, Director, Manager, Supervisor
- Customer Service Representative
- Customer Service Manager
- Marketing Manager
- Marketing and Sales Team
- Public Relations Manager
- Company Secretary
- Corporate Leader
- Team leader
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What you'll learn
Module 1
Advanced Certificate In Customer Service
This comprehensive module combines various learning approaches including interactive content, practical exercises, and engaging resources. You'll find carefully curated materials designed to enhance your understanding and skills through a mix of theoretical concepts and hands-on practice. Each component has been structured to ensure an effective and engaging learning experience.
Testimonial
Discover the success stories of learners like yourself
Where learning goes beyond acquiring new skills to also deliver an enjoyable experience.
Stella H.
The course content was exactly what I needed. The structured learning approach and practical examples helped me develop new skills that I use every day.
Richard K.
An excellent learning experience from start to finish. The course material was well-organized and the concepts were presented in a clear, engaging way.
Nancy L.
What stood out was how practical and relevant the content was. I've been able to apply what I learned immediately, making a real difference in my work.
